Card Description

Most businesses don’t realize they’re running at only a fraction of their true capability. The 72 Lenses of a Value Stream reveal what is hidden in plain sight—missed value, broken flows, and invisible waste. 

Every organization has between 100% to 500% capacity that is being wasted. But it will always be invisible in the current way of working because we think functionally, focus on local optimization, and don't have the end-to-end customer perspective to the work being done. It is almost impossible to identify opportunities for improvement. 

To enable organizations to view their business from a customer perspective, and to make problems visible, we have codified methods for finding problems in business processes. We call them the Lenses of a Value Stream. These lenses highlight the opportunity and align people towards solving problems. 

The idea of the lenses it to remove the organizational blindness and see the opportunity hidden in plain sight. These lenses shift your perspective from internal silos to end-to-end customer value. They’re the clearest, simplest way to get your teams seeing the same problems—and aligned to solve them.

This is a system that reframes how you see your business—through the eyes of your customer.

Your customer already sees the problem. It’s time you do too.