Problems in a Value Stream
A set of expertly curated cards that comprehensively and completely list out 33 process problems 32 customer pain points. This is a master list of inefficiencies, pain points, and friction in processes.
These can help you identify what’s wrong with a process — from the customer's view, efficiency lens, and operational perspective – and enable rapid discovery of problems. They also help aligns teams on root causes and accelerates transformation and impact.
Diagnose before you design
Stop treating symptoms — find the real pain in your process.
Accelerate your process transformation journey with clarity
Card Description
We have taken decades of experience to make a comprehensive list of all possible problems and customer pain points. This is invaluable for process transformation teams and senior leadership because this can help them in finding problems and proactively solving them. This list covers all problems that cause bad customer experience, reduce efficiency, and lower productivity in organizations. This set of cards that lays out every possible process pain point — the hidden inefficiencies, broken touchpoints, and customer frustrations that kill flow and value. It's a tool for transformation teams, Chief Transformation Officers, COOs, Process Improvement Leaders, and CX leaders to speed up diagnosis and get to the real work that needs to be done. “Do your teams keep solving the wrong problems? These cards make sure you fix what truly matters.” “Use these cards to align people, purpose, and process on what needs to be fixed.” “Ever feel like you're fixing a process, but missing the real issue? What you are missing is these cards.”
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